Do I need to know how to take photos?
NO! You do not need to have any experience in photography to join any of our tours. We know that sometimes people feel that they cannot take photos, but let us show you that you can.
Should I bring my own camera?
Yes! Bring your camera. Bring whatever it is that you take pictures with. These tours are not just for those who have decided to invest hundreds of dollars into their camera equipment. We don’t care if you take pictures with an ipad or a polaroid as long as you bring something to capture the beauty with you, you will be fine.
When and how do we get picked up?
We pick you up at your hotel in Waikiki. If your hotel is outside of Waikiki, which is from the Ala Moana Hotel to the end of Kalakaua, we ask you to make your way to the paid parking area of the Honolulu Zoo. Sunrise and Complete Island Tours pick you up one hour prior to sunrise. The Sunset tour picks you up four hours prior to sunset. Full Moon; one hour prior to moon rise.
Where do we not pick up?
If your hotels zip code is not 96815 then you will need to go to the Honolulu zoo parking area for pick up. We do not pick up anywhere outside the Waikiki area. This includes the Kahala Hotel, Moana Valley Inn, the Ymca, Kailua, Pearl City, North Shore, Ko’Olina, the west side, east side, leeward side, Hawaii Kai, all military bases. The Waikiki area holds most of the hotels on the island. Please check with your hotel as to where it is located. We ask that you make your way to the Honolulu zoo for pick up. Please contact us if you are not sure where your hotel is located on the island.
What is included with the tour?
With each tour you are provided a tripod to help you capture clear and crisp photos of everything and anything. We have rain gear for everyone on board. If we happen to be out when it starts to rain, we got you covered, literally. Also with every tour we will bring along information books about the island.
How many go out on tour?
We use a 12 passenger van for our tours. Our van has space for your and our camera gear and small personal items. We will keep each tour (other than the private tour) to a 7 person limit.
Do I need to make reservations?
Yes, we highly recommend making a reservation for your tour at least one week in advance. You will want to complete payment for your tour on the payment page.
How safe is your tour?
Our tours, adventurous in nature, still put your safety first. We carry a first aid kit on board at all times. The tour guide is there to let you know what is safe and what is not.
Can I leave my belongings in the Van?
No! Bring something to carry everything you bring with you. There are spots where theft is known to happen and we will not leave anything in the van.
How old must a passenger be?
Although there is no age limit to participate in a tour, you must keep in mind that our tour is adventurous in nature and anyone under the age of 13 must be accompanied by an adult.
May disabled people come on tour?
We do not have access for physically disabled people. Again, call us and let us know you concerns and we will be happy to help.
What should I wear/bring?
It is recommended that you wear closed toe shoes. Bring a hat and some glasses to block away the sometimes intense sun. You may want to put on some sunblock as well.
What is the cancellation policy?
To receive a full refund you must contact us directly prior to 48 hours of your tour. Any time after that we will charge a $25 cancellation fee per person and it will take up to two weeks to refund the remaining balance, but we will work with you to reschedule. If you do not cancel by closing hours (5:30 HST) of the day before your tour no refund will be given.
What if we don’t show up for the tour?
No show, no refund. We have limited seats and if you decide not to go it is not fair to us to have to refund your money.
Do we get a stop for food?
Yes, we will stop to grab something small to eat during the tour (not included). You are recommended to bring cash for some places that do not accept C/C.
Will the tour go out if only one person is scheduled?
Sorry, we will not be able to take any tour out if only one person is booked for the tour. We will work with you and get you scheduled for any other available tour. If we can not book you for another tour a refund at no charge will be given. This is very unlikely for we get a lot of last minute bookings.
The weather in Hawaii is for the most part beautiful but sometimes we can get a little rain. The tours will always go out when the forecast is calling for scattered showers. This great chance to capture unique photographs, possibly rainbows and waterfalls off the Ko’olau cliffs. On the rare occasion we will have flash flood warnings and lightning. If this occurs we will still go head with the tour, after all this is a photography tour and bad weather presents great possibilities for amazing photographs. However, if the weather continues with unsafe conditions, then the tour will be canceled and you will have the option of rescheduling or receiving a 75% refund. The call to cancel will be one hour after pick up.